The telecoms industry is at the forefront of how we live and work. The continual evolution of digital technologies affects how we communicate, socialise, conduct and manage our businesses; as well as educate, provide healthcare and deliver customer care across service industries.
In a cutthroat and competitive marketplace, with new suppliers and operators popping up on a regular basis, we must remain vigilant of the new developments within infrastructure and service provision that allow us to stay one step ahead of the competition.
What can we expect to see when it comes to tech and legislative developments over the coming year?
The development of 5G
Following EE conducting the UK’s first 5G network test, there is no doubt this will be a continued key focus area in 2018, especially following Hammond’s pledge in his budget last November to commit a substantial fund to roll this out across the UK. The download speed is currently a very competitive 2.8Gbps and achieves sub-five millisecond latency over a fully virtualised core on commercially available hardware. Incorporating 5G will be essential for both businesses and personal use.
Internet of Things (IoT) Devices
The last 12 months have witnessed massive developments in the evolution of voice activated gadgets, whether on your mobile phone or with products such as Alexa, that can play live-in mistress, maid and mail order system all in one. Over the course of 2018, this day-to-day assistance and functionality will require greater levels of support and data in order to meet its full potential in supporting businesses and consumers. Developments in software, hardware, operating systems and suppliers who install and maintain these systems will all be seen in the very near future as we strive to keep up with the future.
Mobile and fixed broadband infrastructure will be the focus of the future, increasing connectivity and, as already hinted, competition across the market among suppliers and providers. As such, telecoms operators will, or should, be focusing their energies more profoundly on customer retention. A lot of businesses use apps and services including video streaming for 24/7 customer service and these requirements will encourage businesses to consider the bandwidth and infrastructures of their devices and when or how they need to upgrade to 5G.
The VoIP switch-over
More and more of us are switching to VoIP services, offering a single contact number over their mobile, laptop and desk phone. It’s been predicted that an average of 700,000 landline customers have stopped their PSTN lines because of the advantages of VoIP services, especially for businesses due to the products available providing cheaper, efficient and more convenient services. Having a 100% mobile office or team massively changes the way individuals, corporations and organisations communicate and conduct business.
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