Eric Carson in car outside of Donnelly Group Showroom

Leading Motor Group Appoint Rainbow Telecom

Rainbow Telecom, Northern Ireland’s largest independent telecoms company has announced a major new contract providing telecoms solutions for one of the province’s leading car dealer groups.

The Belfast based company has been appointed by the Donnelly Motor Group to install a state of the art business solution including calls, lines, mobiles and system maintenance across all sites.

By appointing Rainbow, the Group joins the 5,500 business customers throughout the UK and Ireland who already rely on Rainbow to supply and manage their telecoms requirements.

Terence Donnelly, Managing Director of the Donnelly Group said:

“The Donnelly Group currently has a workforce of 500 people and sells more than 15,000 vehicles each year. But no matter how many vehicles we sell or how many employees we have, we remain faithful to a business ethos that has been with the Group for over 60 years, ‘Keep the customer central to everything we do’.

“We offer support to customers round the clock, therefore it is essential our communication channels are up to speed and connect customers with the relevant party as quickly and easily as possible. To deliver on this customer promise, Rainbow have been contracted to monitor and regularly maintain the telephone Systems across all our sites: Boucher Road, Ballymena, Eglinton, Enniskillen, Dungannon and Mallusk.

“Changing our telecoms contract was surprisingly easy; Rainbow installed the equipment with minimal disruption allowing our employees to carry out their business day. We are very impressed with the support already provided by Rainbow, not to mention the massive savings, and are thrilled that customers will now get a sense of the professional, efficient service provided by Donnelly’s from the very first phone call.”

Eric Carson, Director, Rainbow Telecom, said:

“As one of the leading car dealer groups in Northern Ireland and with 7 sites across the province, it is vital the Donnelly Group has a reliable, modern telecoms solution to support the business and its customers.

“We are delighted that the Donnelly Group has appointed Rainbow to provide that service, allowing them to maintain their long standing reputation for excellent customer service and satisfaction.

“As with the Donnelly Group, customer service and satisfaction are top of the priority list at Rainbow and we provide all customers with a dedicated Account Manager who is contactable 24/7 to ensure any queries are responded to almost immediately.

“By assigning all phone contracts to Rainbow, the Donnelly Group will see savings of up to 50% on their calls and lines as well as receiving a consistent, reliable service.”

In addition to Calls & Lines, Mobile, Systems and Systems Maintenance, Rainbow Telecom offer Network Services, VoIP, Broadband and telephone equipment to private and public sector customers.

To find out how you can join the Donnelly Group and the 42% of Northern Ireland’s top 100 companies already saving on their telecoms solutions, please contact Rainbow Telecom: 028 90 379000

 

First Published: 11 Aug 2011

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