Person writing IT code

Why there should be an ‘IT’ in team

A company’s IT requirements should focus on the personnel as much as the PC

I have often waxed lyrical on this page about the many technological developments that help any local business to evolve and progress in its outreach and capabilities.

Terms like hosted VOIP, the Cloud, 5G and many more have been bandied about, which are of course key to be aware of, yet it is vital not to underestimate the systems, and management of same, required to ensure these all work as they are supposed to.

The upkeep of an organisation’s Information Technology (IT) can prove a costly business. This can include maintaining an in-house team – it’s amazing how much ‘Have you tried turning it on and off again?’ can affect the bottom line – to hiring in specialists when a system crashes or needs upgrading.

This is all after the not-insignificant investment in establishing an IT infrastructure in the first instance, or building a website from scratch, or ensuring a workforce is safe from cyber-attacks. It all adds up.

More SMEs than ever are outsourcing some, if not all, of their IT support and management, allowing them the time and headspace to focus on the growth of the business and the professional development of their team. More often than not, the creation of an in-house IT support team proves costlier in the long run, making no sense for smaller businesses in particular.

An external IT support company can ultimately manage all elements of your company or organisation’s network, services and devices. Vitally, it is important to remember that these are companies tailored specifically to this area and are trained to deliver quality advice and service as and when necessary.

New start-ups, small businesses or sole traders will often buy a laptop and a phone and think their IT and comms needs are taken care of. However, hardware is as important as the software and they are all tied together by way of efficiency and management.

Your IT provider will advise on which tech and hardware will best suit your personal and professional requirements and be able to keep up with changes in the industry and innovations so that you stay up to speed and maintain a competitive advantage.

Horizon scanning and updating is useful, and needed, but it will be the constant monitoring and proactive maintenance of existing systems by an external IT company that will ensure all runs smoothly – he says optimistically! This will also minimise the need for reactive support and provide analysis around issues that arise, with the intent of avoiding further occurrences with sound advice and the necessary next steps.

The speed at which technology is evolving can be terrifying for a company. The management of an IT system, the internal network and external connectivity is something that internal, non-IT staff should not have to deal with, aside from figuring out how to work it!

At Rainbow we can manage and maintain all aspects of an organisation’s IT infrastructure, the migration from traditional to cloud services, as well as any security requirements, maintenance and support.

Call us now and find out more