Northern Ireland’s largest independent telecom provider, Rainbow, is investing an additional £1 million this year in its latest phase of continuing expansion.
Rainbow will add a further 10 qualified personnel to its customer service and engineering teams during the next 12 months, significantly contributing to raising customer services to the highest international standards.
Expanding the customer support network will leverage Rainbow’s presence in the region and help increase the performance and connectivity of its clients across Northern Ireland and further afield.
The company will also invest in a range of new, industry leading, cloud-based products during the next two years, enabling local SMEs to compete on a global scale.
Founded in 1998 by Eric Carson and Martin Hamill, the company has a turnover in excess of £13m. The new programme of investment for the successful, family-owned company, is in response to a steady increase in demand among its private, corporate and third sector customers.
Stuart Carson, Sales Director at Rainbow Communications, said;
“This is a hugely exciting time for us as we maintain and push the growth we have been experiencing over the last number of years. This £1m is in addition to the annual £5m we invest in providing locally based customer care and support.
“As an independent company, we only invest in the technologies that will benefit our customers and we are committed to sourcing the best suppliers and support to ensure the best user experience.
“We pride ourselves on providing the highest possible quality of customer care and technical support. As organisations and corporations seek to improve and advance their communication abilities, we will be at the forefront of technology and innovation to deliver for their needs.”
With more than 10,000 customers across Northern Ireland alone, and with offices in Belfast, Dublin and Glasgow, Rainbow Communications can count almost half of NI’s Top 200 companies as key clients.
As it approaches its 20th year in business, Rainbow is also spearheading the further successful integration of the latest technological advancements, including IP Voice, Hosted Voice, multi-platform mobile applications and cloud-based software, to ensure businesses of all sizes have the best choice of product to stay connected, safely and securely.
“This is a mobile world. Companies need to adapt to stay ahead. Unified communications are of paramount importance and relevance and this investment will allow us to develop our offering over the coming years for all our clients.”